The toll-free number is a telephone number purchased by businesses that help them provide a free and convenient way for customers to contact them. It allows their customers to make calls without paying any charges. In this article, we will tell you about How Toll-Free Numbers Can Boost Sales and increase customer engagement.

Businesses allow people to reach them freely without paying any charges, all the charges incurred by the company. In India, toll-free no. starts with 1800, mostly used by businesses, helpline numbers, customer service lines, etc.

How does Toll-Free service work for businesses?

• Firstly, businesses sign up to get the toll-free number.
• Customize the call flows in the dashboard provided by the telecommunication company, using that dashboard we can select office time as well as get the option of IVR services, voice mail option, etc.
• Publish the toll-free number and advertise it, these calls are free for the customers but businesses have to pay for this to the toll-free provider with whom they purchase the number.
• When customers place a call via a toll-free number, their calls are first connected with the IVR system which helps to find the query or problem of the customer.
• After identifying the customer’s problem, the IVR system transfers the call and connects with the employee who is dealing with that issue.

Benefits of Toll-free Number

• Better Brand Identity: The main motive of the businesses for using toll-free numbers is to build their strong image in the market, and reach a wider audience so that more and more people will know about the company which creates trust and confidence in customers.
• Easy to remember: Toll-free numbers are easy to remember because they use unique codes that start from 1800 in India, vanity numbers a special or VIP numbers that can be customized by the company using alphanumeric combinations.
• Available 24/7: The highlighting point of using a Toll-free number, is that it provides 24/7 customer services, gives 24-hour availability and accessibility which allows customers to reach the businesses at any time, businesses use strong IVR systems to deal with the customers and find their queries and then the call will transfer to the staff.
• Enhance Customer Experience: A toll-free number provides a great experience to its customers and enhances customers, as they use that number for free and all the charges will be incurred by the company.
• Measurable Marketing: This is the best advantage of toll-free numbers that the company can measure its marketing level, by using unique features of toll-free numbers such as call tracking, and call recording, which helps the company to know its area of improvement and can also track their return on investment, sales, conversion rates, etc by using the features of a toll-free number.
• Improve Sales: By using the feature of call tracking and recording, the company can implement changes that result in better customer service and drive sales.

Conclusion

In this article, we learnt about How Toll-Free Numbers Can Boost Sales. Nowadays, toll-free numbers are used by businesses, customer service, and helpline numbers which help them to create their place in the market build brand image, and be recognised by the customers. It gives various advantages to the businesses to develop and improve themselves in the growing market.

By using toll-free numbers, company can analyse their whole day and even per minute record, which helps them to analyse their limitations and areas of improvement for giving better experience to the customers. and if you are looking for toll free number services, than we are one of the best toll free number service providers in India. Just contact us and get the best deal today!