SMS 101

What Is Transactional SMS?

[with Benefits & Examples]

Transactional SMS are automated text messages sent by businesses to their customers to deliver time-sensitive information and updates.

Difference Between Marketing and Transactional SMS

01

Marketing SMS are promotional messages sent to entice customers, while transactional SMS are time-sensitive notifications related to a service or product.

Benefits of Transactional SMS

02

1) Boost Customer Support 2) Enhanced Interaction with Customers 3) Lower Expenses

Selecting Transactional SMS Provider

03

1) Check Cost of SMS Pack 2) Check Features provided

Transactional SMS Examples

04

1) Order Verifications 2) Notifications of Shipping 3) Two-Factor Authentication 4) Bank Alerts 5) Reminders for Events

Sending Transactional SMS : Best Practices

05

1) Get Customers’ Consent 2) Give Useful Information 3) Test Various Message Types 4) Track Your Results

Transactional SMS Common Mistakes

06

1) Not Getting the Customer’s Consent 2) Sending Irrelevant Messages 3) Sending an excessive amount of messages 4) Failing to Monitor Your Results