Return, Refund, and Cancellation Policy

Effective Date: 01-04-2025

At Arihant Global Services India Private Limited (AGSIPL), we strive to provide transparent and fair policies for our CPaaS (Communication Platform as a Service) offerings. This document outlines our guidelines for returns, refunds, and cancellations.

1. Return Policy

As a CPaaS provider specializing in digital communication services, we do not accept returns of services once they have been delivered, activated, or consumed. Our services are intangible and provided in real-time, making returns impractical after consumption has occurred. This includes but is not limited to SMS credits, WhatsApp message sessions, voice minutes, and other digital assets that have been utilized or integrated into your systems.

2. Refund Policy

• • 2.1 Services Quality: Regarding service quality, while we maintain a commitment to 99.9% service uptime and reliability, we do not offer refunds for temporary service interruptions or disruptions caused by factors beyond our reasonable control. Such factors may include internet outages, third-party service provider failures, telecom operator issues, or force majeure events. However, we assure you that we will make every commercially reasonable effort to resolve any service quality issues promptly upon notification.
  • 2.2 Billing Errors: In cases of billing errors, if you identify any discrepancies or inaccuracies in your invoice, please notify our customer helpdesk team within seven calendar days of invoice generation. We will conduct a thorough investigation and, if an error is verified, will rectify it either through account credits for future services or a refund to your original payment method, at our discretion.
  • 2.3 Unauthorized Usage: If you notice any unauthorized activity on your CPaaS account or suspect that your services are being misused, please reach out to our helpdesk team immediately. Our team will promptly investigate the issue, secure your account, and if any unauthorized charges are verified, we will take the necessary steps to resolve the matter.
    Please note that all consumed services are strictly non-refundable. This includes used SMS credits, utilized voice minutes, WhatsApp message templates, setup fees, integration costs, dedicated number rentals, and any prepaid services that have been partially or fully consumed.

3. Cancellation Policy
   • 3.1 Subscription Services: For subscription-based services, cancellation requires a formal written request submitted via email to our helpdesk. The cancellation will take effect at the end of your current billing cycle, unless otherwise specified in your service agreement. We require a 30-day notice period for monthly subscriptions and a 90-day notice for annual contracts.
   • 3.2 Prepaid Services: Prepaid services are subject to a strict no-refund policy upon cancellation. This means that if you choose to cancel your services before the expiration of your prepaid period, no refund will be issued for any unused credits or services. All prepaid sms credits remain valid for 365 days from the date of purchase.
     Enterprise and custom plan cancellations are governed by the specific terms outlined in your individual service agreement and may involve early termination fees, unbundling charges, or service migration costs as stipulated in your contract.
   • 3.3 Special Circumstances and Exceptions: Please be aware that certain promotional offers, trial periods, or special packages may have specific refund and cancellation terms that differ from this general policy. These special terms will be clearly communicated to you at the time of purchase or during the promotional period.
     In the event that AGSIPL discontinues a particular service, we will provide at least 90 days’ advance notice to affected clients, along with service migration assistance and, where applicable, prorated refunds for prepaid services.

4. Policy Administration and Contact Information:

   We reserve the right to modify this policy at any time. Any changes will become effective upon posting on our website or after providing 30 days’ notice for material changes. This policy supplements our Terms of Service, Privacy Policy, Service Level Agreements, and individual service contracts.

   For any questions, concerns, or requests regarding this policy, please contact our helpdesk team at [email protected] or call us at 0141-2942622 during our business hours from Monday to Friday, 10:00 AM to 6:00 PM IST. You may also visit our website at www.arihantglobal.in.

   By using our services, you acknowledge that you have read, understood, and agreed to all terms outlined in this policy, and you accept responsibility for understanding service features before purchase, monitoring your usage, reporting issues in a timely manner, and maintaining secure access credentials.

5. Contact Us

   For questions or assistance:

   • Email: [email protected]
   • Phone: 0141-2942622