Return, Refund, and Cancellation Policy

Effective Date: 01-04-2025

At Arihant Global Services India Private Limited (AGSIPL), we strive to provide transparent and fair policies for our CPaaS (Communication Platform as a Service) offerings. This document outlines our guidelines for returns, refunds, and cancellations.

1. Return Policy

• No Physical Returns: Since our services are digital and intangible, returns are not applicable once services are delivered, activated, or consumed.

• Service Quality Issues: If you encounter disruptions, we will promptly resolve them, but refunds are not provided for:

  • Temporary outages (e.g., internet/DLT failures).

  • Third-party service provider issues.

2. Refund Policy

A. Eligible Cases

1. Billing Errors:

   • Report discrepancies within 7 days of invoice issuance (same calendar month).

   • Verified errors will be corrected via refund or account credit.

2. Unauthorized/Fraudulent Charges:

   • Notify us immediately at [email protected].

   • Confirmed cases will result in a full refund of unauthorized amounts.

B. Non-Refundable Scenarios

• Prepaid Services: No refunds for unused portions of prepaid plans.

• Subscription Cancellations: Refunds only if explicitly stated in your contract.

3. Cancellation Policy

A. Subscription Services

• Requests must follow the process in our Terms of Service.

• Cancellations take effect at the end of the current billing cycle (unless otherwise agreed).

B. Prepaid Services

• No refunds for early termination.

• All rights reserved by AGSIPL.

4. Exceptions

• Promotions/Special Offers: May have unique policies communicated at purchase.

• Enterprise Contracts: Custom terms apply as per signed agreements.

5. Policy Updates

We reserve the right to modify this policy. Changes will be posted on our website and notified via email.

6. Contact Us

For questions or assistance:

• Email: [email protected]

• Phone: 0141-2942622

• Address:
  Plot No. 25, Ground Floor,
  Green Nagar, Dalda Factory Road,
  Jaipur, Rajasthan – 302018